Customer's voices, testimonials and reviews from around the world
Customer’s
Voice
Since 1988, Trust Company Ltd has supplied hundreds of thousands of people with their dream vehicles.
Here are collected testimonials and reviews from our satisfied customers around the world.
We would love to post here your comments and photos about your experience with JapaneseVehicles.com.
Please send in your comments to feedback@JapaneseVehicles.com.
Filter customers’s voices (total 2422)
30 April 2024: we have 130 testimonials in English
Dear Momo,
Warm greetings from the rainy Uganda! Am pleased to inform you that i received my Toyota Prado Land cruiser in a very excellent condition. The car looks brand new and i have been told by my friends that you could have forgotten and sent me a new car instead of a used car. Any how, am proud of your company and i will continue to transact business with you.
Kind regards,
M. V.
Hello Tamio,
This is to confirm that I have received the back view camera, thank you very much. I really appreciate the level of customer service that I have received from all of you.
Momo: you guys provides a great service, the customer care is super, the quality of car is super excellent and for sure has exceeded my expectations, when you say top quality you real mean it. I will take a photo tomorrow morning with my Prado for you to see how happy I am.
Thank you again,
F.
Hi Momo!
I want to make three points:
1.I was delighted by the service you provided personally. Your regular emails, courtesy and clarity of information were all very reassuring. Excellent. You are the perfect interface for Trust / JapanVehicles.com
2.At this end in Dar, Urio Obed facilitated the movement of the car through TRA and the registration process quickly. On his advice I paid the taxes and port charges while the car was at sea. As a result I received the car 5 days after the ship docked in port in Dar Es Salaam. The ship arrived on Sunday 27 Jan 2019. The car was out of port and delivered to me (as seen in the photos) by Thursday 31 Jan. Excellent.
3.The car is in great condition. I have one regret: I think should have paid the extra $650 and installed a new in-car audio system in Japan. I’ve now had to do that in Dar, and I am certain that I would have got a better system (set in the English language) if I had added that to my original order with you.
Anyway, all in all, I a, very happy with your service. Thank you very much again.
With best wishes,
Bjr Mickael.
Juste te dire que le véhicule est bien arrivé à Bukavu.merci pour tout.
Hey Momo, how are you
I did received the vehicle in perfect order thank you guys soo so much
Keep the doing the good work, hope to work with you again😘
Good day Ms Momo,
Yes thank you, we received the Prado in good condition and we are very happy with the vehicle. Marcelle took it on a road trip yesterday and today and she is delighted with the car.
We have been telling all our friends about your great service so hopefully you will get some more orders from Bulawayo.
All the best,
Dear Momo-san,
Greetings from Harare – this is to confirm that I received the TOYOTA PRADO (SN191777) safely in yesterday’s afternoon.
Because your SA agency, AVECS could only transfer the vehicle till Beitbridge, I hired another agency to clear at the custom and transfer it from Beitbridge to Harare so I did not check it at the border or drive myself to Harare.
However, it came in a good condition. The driver that I hired confirmed there was no problem from Beitbridge to Harare (about 600km). The engine started without a problem, the buttery run, all the liquids are at the suggested levels. The tires seem in a good condition.
Since the registration paper work is still underway (insurance and number plate), I cannot test drive yet, but within my office’s parking space, it seems okay. Next week I should be able to start driving it with all the registration done. Just in case, I took some pictures to confirm them of its arrival conditions. A few attached.
BTW, one small thing – there was some bird feather and droppings left inside the vehicle. At some point, windows must have been left open for a bird to come in. Not a big deal, but thought of noting this with your office.
Thank you very much, I hope my driving in Zim will go smoothly.
Thank you for our communication, work together and support in Japan, I have received my car Prado Landcruiser as order including spare. The vehicle is good and met my sanctification. the vehicle was arrived in Dili Port on 16 June 2018 and released on 21 June 2018. Now I am driving in Dili and plan drive for some long distance from Dili to the District about 120 km. My self and my wife and children are happy with vehicle as the specification is good and look new or over than what I was expected. for this I would to thank you to you and Trust Japanese Vehicle Team who have give support and check all condition of this vehicle prior to the shipment, etc.
Dear All,
I want to thank you for your professionalism and let you know that I received exactly what I ordered. My PRADO was received in very good condition.
Honesty - what I bought is exactly what I received and in fact the vehicle was even better in reality than in the photographs.
Japanese Vehicles.com sale are of high quality and are durable as well. You get value for your money. In fact, I have recommended over 5 people in the past one month, to buy vehicles from you. Thanks.
Hi.
We are so happy we bought this vehicle. It is quality and very much road worthy.
Thanks.
Hi Juan.
I received the 2009 LC Prado 2 days ago.
I really like the car, especially the quality.
I'm interested in purchasing another vehicle, a 2009 Volkswagen Golf 1.4 TSI.
Kindly get back to me.
Regards
Hello Yuki I received my car well. Just what i ordered. Nice working with you. You will definitely be hearing from me. Thankyou.
Best wishes.
Dear Egor,
We would like to take this opportunity to express our gratitude to you
personally for agreeing to hold the vehicle for us.
Thank you for the excellent service that you have provided to us.
My husband and I are happy with the way you handled our request.
We wish your team all the best.
Yoko
This is to inform you that I received both vehicles and they are already on the road. Thank you very much for being there and for taking care of my business with such efficiency and professionalism. I sincerely appreciate everything.
With my best regards
Yuki Jambo,
This is to sincerely thank you for your services and all the efforts you undertook to make sure I got the Toyota V8. The car is in excellent condition and even looks more clean than in the pictures. I look forward to buying more cars from you. Keep up the good work and God bless you.
Blessings.
Hi Yuki, I received the vehicle about 3 weeks ago and it is exactly as you advertised, I am very pleased with it. I have had enough time now to drive it and look for any possible problems and it is in excellent shape inside and out. I have never purchased a vehicle on the Internet before and I was somewhat skeptical but I had heard from a colleague that your vehicles were always top notch at least in his experience as he had purchased two from you previously and now I have to agree with him. You also happily provided answers to all my questions during the purchase process and I know I probably asked more than your typical customer and I am very appreciative. If I ever need to buy another Japanese vehicle online I will certainly give my business to you. I will also recommend you to anyone in my office that is in the market for a nice quality vehicle at a reasonable price.
Thank you very much,
Robert
Thanks Egor. The car is great. Thank you for making it all happen.
Dear Sir,
[...]
This is you that the car safely arrived on 18/12/2014 and was handled over to me in good condition on 24/12/2014.
Thank you very much for selling to me a car which is in a good condition. I have really appreciated your services.
Thanks once again.