Q1. How can I purchase Japanese used cars from Trust Company Ltd.?

A.

Please see “5 Easy Steps” for more details.

Q2. How do you source your vehicles?

A.

Trust Company Ltd. has been involved in purchasing and exporting a quality used vehicles since 1988. We are a member of major national and regional auctions in Japan and have acquired many contacts within the private, pre-owned wholesale car market in Japan. Our professional buyers are choosing and purchasing quality vehicles carefully from those certified auctions and wholesale car markets every day.

Q3. How often do you update your stock on the website?

A.

We are constantly updating our stock list every day at 6.00am JST (Japan Standard Time).

Q4. To which countries do you export your vehicles?

A.

We export to any country that allows importation of used vehicles. In order to import a car from Japan, you need to be familiar with used car import procedures, import regulations, money transfer methods and common trade terms for the country that you wish to import to. Please contact your local authorities for more information on local regulations.

Q5. How do you grade the vehicles?

A.

During quality control, all vehicles are given a grade by our professional mechanics. The Vehicle Grading System, in conjunction with the written descriptions and photos, enable you to gain a clear overview of the vehicles in our stock.

Q6. When can I call your office?

A.

Our office opens Monday to Friday, between 7:00am and 10:00pm, Japan Time (GMT +0900). Please click here for our contact detail.

Q7. What if I have additional questions?

A.

Our friendly sales team is always happy and ready to serve you. Please contact us anytime, preferred via Email, but you can also contact us by phone and fax.

Q8. How do I know Trust Company Ltd. is a trust worthy company?

A.

We have been involved in purchasing and exporting quality used since 1988, filling the global demand for both Right Hand Drive and Left Hand Drive vehicles. In November 2004, thanks to the continuous support of our valued customers, we could be listed on the Tokyo Stock Exchange. At the moment, there are very few listed exporters in Japan, which shows our strong financial foundation and trustworthiness.

Q1. Why should I become a member of your site?

A.

We are always making updates to make your shopping experience easier and more enjoyable. Creating a membership sign in to JapaneseVehicle.com will put the power in your hands, enabling you to find out the information you are searching for without having to send an email or call us.

* It is 100% free!

* Easy and Fast Order! - You only input your details once.

* Member's only special campaign! - Be the first to know what we are up to! You will receive Emails with special campaign information.

* Easy tracking! - Keep track of shipping status of your purchased vehicle.

* On-Line special request! - You can make special requests on line.

Q2. Do I have to become a member?

A.

No, membership is not required to view our stock lists and prices. However, we strongly recommend you become a member to gain a variety of profits.

Q3. How do I sign up as a member?

A.

There are two ways to sign up as a member .

1. From "Sign In" on the left top corner of Top page.

2. When you go through ordering process, you will be asked for a membership registration.

Once you have signed up, your user ID and password will be sent immediately to your registred email address.

Q4. How do I receive my ID and password?

A.

Your user ID and password will be sent to you immediately by automated e-mail after you submit your registration. Please enter your correct email address so that your user ID and password are received in order.

Q5. What happens if I forgot my password?

A.

If you forgot your password, please enter your e-mail address and birthday. The password will be sent your e-mail address automotically.

Q1. How do I choose a vehicle?

A.

It is simple and easy! Go to our home page and start with the Quick Search.

Q2. How do I place an order?

A.

You can request a free quotation from our website JapaneseVehicles.com! Alternatively, download and print the Order Form here, then fax or email us your completed order request. Check our "5 Easy Steps" page for more details.

Q3. Can you source spare parts?

A.

Yes, we can. Please contact our parts department and we will arrange a quotation for you.

Q4. Can I request for a vehicle that is not on the list?

A.

If you know which vehicle you would like to purchase and it is not available in our stock, there are 2 ways

1. if you are already a member, please send your special request from your member's page

2. If you are not a member, pelase contact us (sales@JapaneseVehicles.com).

Q5. What happens if I don't have an email address?

A.

If you wish to become a member of JapeneseVehicles.com to gain a variety of profits , you need to have a valid email address. Although you don't have an email address, you can view our stock lists and prices.

Q6. What happens if the vehicles I ordered are no longer available?

A.

We operate on a first come first serve basis. If another customer orders the same vehicle and pays before you do, we will offer you a replacement of the same model, grade, and year or better. If your choice of vehicle sold out, please don’t worry. Our buyers are sourcing vehicles daily. We will contact you should something become available with the same quality or better.

Q7. What kind of warranty do you provide?

A.

We provide both Standard Warranty and Silver Warranty. Standard Warranty is compulsory.

Q8. What does the price on the website include?

A.

Our website shows the FOB price for all our Japan stock. After you request for a free quotation, we will send you a pro forma invoice, which shows appropriate freight charge and extra charges if applicable. Please note that we are not responsible for any clearance charges and customs duties. Please contact your local authorities for more information on local regulations.

Q9. When do I receive my invoice?

A.

Once we have received your online, fax or email order, we will process it and send you a pro forma invoice with a full quotation within one business day.

Q10. I don’t have time to browse the website right now. How can I print out the stock list/ order form?

A.

You can download our updated stock list from here and then print it out.

Q11. How can I get more information about the condition of the car I am interested in?

A.

All our stock is inspected by our professional mechanics. They give each vehicle a grade based on Vehicle Grading System. We upload a detailed car description and photos for each unit on the website. Please go and check the vehicle details page. If you have a specific question about a specific vehicle, you may contact our sales team (sales@JapaneseVehicles.com). Please have the stock number ready for reference.

Q12. How do I know if the vehicle is suitable for my country?

A.

Our Sales team will inform you if the vehicle is not suitable for your country. However, please check with local authorities before importing, as it is not possible for us to track all local regulations since they are constantly changing. It is the responsibility of the importer to confirm the import regulations of the final destination country.

Q13. What is JAAI inspection / RWI?

A.

The JAAI inspection (Japan Auto Appraisal Institute) is a certification of the quality of the vehicle approved by the JAAI. The RWI (Roadworthiness Inspection) is a certification of the quality of the vehicle approved by the JEVIC (Japan Export Vehicle Inspection Center). In some countries the government requires JAAI inspection / RWI for used vehicles to be imported to the countries. Without JAAI inspection / RWI, the consignee will be required to pay a penalty. We will arrange this Inspection certificate at an extra cost before shipment.

Q1. Where can I find your bank account details?

A.

Our bank account details can be found on the "Payment Method" page.

Q2. What method of payment do you accept?

A.

We accept the payment via Telegraphic Transfer, PayPal or MoneyGram. For more detailed information, please see our "Payment Method" page.

Q3. What are the terms of payment?

A.

All orders must be paid in full. We will start the shipping arrangement process once full payment has been confirmed.

Q4. What currencies do you accept?

A.

The payment should be remitted in US Dollars / Japanese Yen / Euro. Please see our "Payment Method" page for more information.

Q5. How will I know when my payment has been deposited to your account?

A.

Once your payment is confirmed in our account, our sales staff will notify you via email. It is very important that you provide us proof of payment to secure your order. Once the payment has been made, please send us a confirmation of payment together with the pro forma invoice number or your given customer number by Email: sales@JapaneseVehicles.com or Fax: +81-52-219-9025.

Q1. When will I know the date my vehicle will sail?

A.

When your vehicle has been booked for shipment, our shipping department will send you shipping notification via e-mail or fax, indicating the estimated time of departure (ETD) and estimated time of arrival (ETA). The shipping companies have different schedules depending on the port of destination and seasonality. It usually takes around 4 weeks to secure the booking of the vessel. Please contact us for more details on estimated shipping times. Once you have been informed of the estimated shipping date, you should contact your local clearing agent or shipping agent to confirm the final arrival date before you collect your vehicle.

Q2. Which documents will I receive?

A.

Once the vessel has departed from the port of origin, we will send the B/L (Bill of Lading), Commercial Invoice, and other necessary documents to your consignee address or clearing agent. Please contact your local clearing agent or shipping agent to find which documents are necessary.

Q3. When will I receive my shipping documents?

A.

The shipping department will send you the shipping documents via express courier (DHL etc) a few days after the vessel with your vehicle leaves Japan.

Q4. Can I track my documents once they have been dispatched?

A.

We usually use DHL for sending documents. They provide a tracking number on each package. You can use this number to track the package on the DHL tracking system.

Q5. What is the customs clearance process?

A.

Once the vehicle arrives at the port, it will be your responsibility to perform customs clearance. If you are not in a position to clear the vehicle personally, you can hire a local agent to perform customs clearance. Please contact your local clearing agent for the necessary steps to be followed. For the vehicles with Durban as the destination port, the use of a clearing agent is compulsory. Please tell us your preferred clearing agent. If you do not know the agent, please contact us (sales@JapaneseVehicles.com), and we will introduce our preferred agents.

Q6. Why do you need my physical address?

A.

The physical address is a requirement that has been set out by the shipping companies and courier companies that will be involved in the delivery process.

Certain ports, such as Durban, and regions around the world require the consignee to have a physical address on the bill of lading. This is because many vehicles are simply transiting through certain ports.

Any discrepancies involved with consignee details can add to delays. So it is best to ensure the correct consignee details are listed.

In addition, when all vehicle documentation has been received, we will send these important documents to you by international courier. These courier services such as DHL and UPS also require a physical address in order to deliver the documentation correctly to you.

We do understand many nations do not have a physical address. If there is no physical address where you live, please include your street or building name and provide the nearest village or town name together with the P.O. Box address.

Q7. How long does it take for my vehicle to be shipped?

A.

Shipping companies have different schedules and the booking time depends on the port of destination and season. It usually takes approximately 4 weeks to book the shipment for your vehicle. The sailing time lasts usually from 2 to 5 weeks, depending on the port of destination and season. We cannot guarantee any exact delivery date for the vehicle before the booking is completed, please contact us in advance if you have particular necessities.

Q8. What does "Final Destination" mean?

A.

"Final Destination" defines the country where you will register your vehicle.

Q9. What does "Consignee" mean?

A.

The consignee is the person whose name is listed on the Bill of Lading and entitled to receive delivery of the goods.

Q10. What does "Courier Address" mean?

A.

Courier address is where your shipping documents will be sent.

Q11. What does "FOB" mean?

A.

FOB stands for Free On Board. It is the cost of the vehicle only. This does not include freight, insurance, or any other charges.

Q12. What does "C&F" mean?

A.

C&F stands for Cost (of the vehicle) and Freight. This does not include insurance, or any other charges.

Q13. What does "CIF" mean?

A.

CIF stands for Cost Insurance and Freight. This includes insurance.

Q14. What is "Vanning"?

A.

It is a term for stowing cargo in a container. "Vanning" is the process of loading and securing in place vehicles inside a container.

Q15. What is "RO-RO Shipment"?

A.

Shipment by RO-RO (Roll on-Roll off) can offer a cost advantage over container shipments. RO-RO vessels are designed solely to carry cars and vehicles and do not carry any general cargo or bulk commodities. All vehicles are secured in their respective bays and are isolated from the elements during the sea passage. Ro-Ro shipment is not available for every destination.

Q16. What is "Container Shipment"?

A.

Shipment by container covers almost all ocean ports in the world. The vehicles must be loaded and professionally fastened in the containers to avoid damages in case of rough weather conditions during the transport on the vessel. Usually the freight cost is more expensive than Ro-Ro shipment.